4g99's Commitment to Responsible Gaming
4g99 believes that betting and casino games are for entertainment only — they should never be a source of stress or problems. Use our tools and support to keep your experience enjoyable and in control at all times.
Why Is Responsible Gaming Important?
Online betting and casino games can be a legitimate and enjoyable form of entertainment when experienced responsibly. However, for some people it can become a habit that creates problems — negatively affecting family life, financial stability, and mental health.
4g99 wants every player to play safely, with awareness and in control. That is why we provide tools and guidelines to help you stay in control of your gaming at all times. Betting is never a way to earn money — it should always be treated as an entertainment experience.
Set a fixed budget for each session and do not exceed that limit. If you ever feel that gaming is no longer enjoyable and is instead causing stress, contact our support team right away.
Core Principles
- Play for entertainment, not for income
- Do not try to recover money you have lost
- Set a time limit for each session
- Only bet with money you can afford to lose
- Take a break from gaming when you are feeling stressed
- Spend time with family and friends
Our Protection Tools
4g99 offers several effective tools to protect players. These give you full control over your own gaming.
Deposit Limits
Set daily, weekly, or monthly deposit limits. Once a limit is set, you will not be able to deposit beyond that amount, which keeps your budget in check and prevents overspending.
Time-Out Break
Need a break for a few days? Take a temporary time-out from 24 hours up to 30 days. During this period, placing bets from your account will be completely blocked. Once a time-out takes effect, it cannot be cancelled.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, use self-exclusion. This keeps your account closed for anywhere from 6 months to permanently, and opening a new account during this period is not permitted.
Session Reminders
Activate reality checks to track how much time you spend in each gaming session. You will be reminded on screen at set intervals, and you can decide whether to continue the session.
Loss Limit
Once you have lost a set amount, your gaming will automatically stop — that is the loss limit. This tool reduces the risk of losing even more while trying to quickly recover lost money.
24/7 support
Contact us at any time via live chat or email. Our team is always ready to help in both Bengali and English. Immediate advice and support for gaming-related concerns are available.
Warning Signs of Problem Gaming
If you notice any of the following, you should be cautious — these may be signs of problem gaming:
- A tendency to keep betting in order to recover lost money
- Spending more than your set budget on betting
- Hiding your gaming habits from family or friends
- Feeling restless or unwell without gaming
- Unable to focus on work, studies, or relationships
- Taking on debt or selling assets to fund your bets
- Trying to stop playing but failing to do so
- Relying on betting to relieve stress or anxiety
Ask Yourself
Ask yourself the following questions regularly — it is a simple way to assess your gaming habits:
Is gaming putting financial pressure on me?
If yes, set a deposit limit and speak with the support team.
Are my relationships with family or friends being affected?
If yes, take a time-out break and spend time with your loved ones.
Am I playing for entertainment or to escape stress?
If gaming is no longer enjoyable, taking a break is the right decision.
How to Use the Protection Tools
How to Set a Deposit Limit
Log in to your 4g99 account and go to the "Account Settings" section. Click on the "Responsible Gaming" option there to access the deposit limit feature. Set any daily, weekly, or monthly limit you choose. Lowering a limit takes effect immediately, but increasing one requires a 7-day waiting period.
How to Activate Self-Exclusion
For self-exclusion, contact us directly via live chat or email at [email protected]. Our support team will guide you through the entire process. Please note that once self-exclusion is activated, it cannot be reversed before the set period ends.
How to Take a Time-Out Break
For a temporary break, select the time-out option from "Account Settings". Choose the option that suits you from the available choices of 24 hours, 7 days, or 30 days. Once the break begins, no bets can be placed during that period. Your account will reactivate automatically when the break ends.
Parental Controls to Protect Minors
If you have children or teenagers at home, use internet filtering software and keep your devices password-protected. Be careful to ensure that minors cannot access the 4g99 app or website. Never share your account details with anyone else.
Support & Contact
If you feel that gaming is causing a problem, let us know right away. Our support team is always here for you.
4g99 Support Team
What to Do If Gaming Becomes a Problem
- Contact us via live chat or email.
- Clearly describe your situation to us.
- We will help you set deposit limits, a time-out, or self-exclusion.
- If needed, you will receive guidance for professional advice.
4g99's Commitment
Security First
Your information is always protected with SSL encryption and advanced security technology.
Fair Play Guarantee
All games are operated fairly and transparently — no manipulation or bias.
By Your Side
4g99 always puts the wellbeing and happiness of its players first.
4g99 is committed to establishing itself as a safe and trusted platform for players in Bangladesh. We believe responsible gaming is not just a rule — it is part of our culture. In every decision, every policy, and every service, we give your protection the highest priority. If you ever have doubts, take a short break — that is always the wisest choice.
Enjoy 4g99 Safely
Play responsibly and have fun. Join us today for an entertaining gaming experience.