4g99 Terms and Conditions
Please read these terms carefully before using the 4g99 platform. They define the relationship between you and us, and ensure a fair and safe gaming experience.
Table of Contents
- General Provisions and Applicability
- Account Registration and Eligibility
- Account Security and Responsibility
- Deposits, Withdrawals and Payment Methods
- Bonus and Promotion Terms
- Fair Play and Prohibited Conduct
- Account Suspension and Closure
- Responsible Gaming
- Intellectual Property
- Limitation of Liability
- Privacy
- Changes to Terms
- Contact
These Terms and Conditions ("Terms") apply to the use of the 4g99 platform and all services provided under it. By accessing the platform, creating an account, or using any service, you are indicating your agreement to these Terms. If you do not agree with any part of these Terms, please refrain from using the 4g99 platform.
Important: These Terms constitute a legal agreement. Please read the entire document carefully. If you have any questions, contact our support team before you start using the platform.
General Provisions and Applicability
1.1 Scope of Services
4g99 is an online betting and casino platform that provides sports betting, live casino, slots, fishing games, card games, and various other entertainment gaming services for players in Bangladesh. All services provided through 4g99 are governed by these Terms.
1.2 Interpretation and Definitions
In these Terms, "Platform" refers to the 4g99 website, mobile site, and all associated digital channels. "Player" or "you" refers to any registered or unregistered user of the platform. "We", "our", or "4g99" refers to the authority operating the platform.
1.3 Applicable Law
These Terms are governed by applicable international law. Users of the platform are solely responsible for complying with the laws applicable in their own country or region. 4g99 does not provide services to users in any jurisdiction where online gaming is prohibited by law.
1.4 Right to Amend
4g99 reserves the right to modify, add to, or remove any part of these Terms at any time. Changes will take effect from the moment they are published on the platform. Continued use of the platform after any change will be taken as your acceptance of the revised Terms.
Account Registration and Eligibility
2.1 Age Requirement
To create an account and participate in any game on the 4g99 platform, you must be at least 21 years of age. This platform is operated exclusively for those aged 21 and above. Upon any request for age verification, the player must present valid identification.
2.2 Single Account Policy
Each user may create only one account. Creating multiple accounts using the same person, the same address, or the same payment method is strictly prohibited. If multiple accounts are identified, 4g99 reserves the right to close all associated accounts and forfeit any deposited funds.
2.3 Accuracy of Registration Information
All information provided at the time of account creation — such as name, date of birth, phone number, and address — must be completely true and accurate. Registering with false or misleading information is a breach of these Terms and may result in account suspension or closure.
2.4 Identity Verification (KYC)
4g99 reserves the right to verify a player's identity at any time. A national identity card, passport, or other government-approved document may be requested for verification. Withdrawals may be put on hold until verification is complete.
Account Security and Responsibility
It is your responsibility to keep your account login credentials, password, and any security codes completely confidential. This information should not be shared with anyone else.
- You are solely responsible for all activity conducted from your account, including any unauthorized use by a third party.
- If you suspect unauthorized access to your account, notify the 4g99 support team immediately.
- It is advisable to change your password regularly and to use a strong password.
- Transferring, selling, or lending your account to anyone else is strictly prohibited.
- Make it a habit to log out after each session, especially on shared devices.
4g99 uses SSL encryption technology to keep your information secure. However, it is your responsibility to ensure the security of your own device and network.
Deposits, Withdrawals and Payment Methods
4.1 Accepted Payment Methods
Financial transactions on the 4g99 platform can currently be completed through the following mobile banking methods:
- bKash — Bangladesh's most widely used mobile financial service.
- Nagad — the mobile wallet authorized by Bangladesh Post Office.
- Rocket — Dutch-Bangla Bank's mobile banking service.
Deposit or withdrawal requests through any method other than those listed above will not be accepted.
4.2 Minimum Amounts
- Minimum deposit: ৳500 — for each method.
- Minimum withdrawal: ৳1,000.
4.3 Withdrawal Timeframe
Approved withdrawal requests are generally processed within 15 minutes to 2 hours. However, withdrawals may be delayed due to identity verification, review of unusual activity, or technical reasons.
4.4 Currency and Exchange
All transactions on the 4g99 platform are conducted in Bangladeshi Taka (BDT / ৳). 4g99 is not liable for any losses arising from currency conversion.
4.5 Deposit and Withdrawal Consistency
For security purposes, withdrawals are generally processed through the same method used for the most recent deposit. If there is any bonus balance in the account, withdrawals cannot be made until the applicable wagering requirements have been met.
If you experience any issue with a deposit or withdrawal, notify our support team immediately via live chat or at [email protected].
Bonus and Promotion Terms
5.1 Welcome Bonus
New players at 4g99 will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example:
- Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000.
- Deposit ৳42,000 → ৳20,000 bonus (maximum limit) → total balance ৳62,000.
5.2 Wagering Requirements
The wagering requirement for the welcome bonus is 15 times the bonus amount. Wagering is calculated on the bonus amount only, not including the deposit. Example: ৳1,000 bonus × 15 = a total of ৳15,000 in bets must be placed before bonus winnings can be withdrawn.
5.3 General Bonus Terms
- A bonus offer applies only once per player, per household, or per IP address.
- Bonus funds cannot be withdrawn directly; they become withdrawable only after the wagering requirements have been met.
- Attempting to claim bonus benefits using multiple accounts may result in account closure.
- 4g99 reserves the right to modify or cancel any promotion — notice will be given on the platform before changes take effect.
- Bonuses are not credited before a deposit is made; they are added automatically after the first deposit is completed.
5.4 VIP Cashback Program
4g99's VIP program has four tiers, each offering weekly cashback:
- Bronze — up to 0.2% cashback per week.
- Silver — up to 0.5% cashback per week.
- Gold — up to 0.8% cashback per week.
- Platinum — up to 1.0% cashback per week.
Players can advance to higher VIP tiers through continued play. Full details of the benefits at each tier are available in the VIP section of the platform.
Fair Play and Prohibited Conduct
4g99 is committed to ensuring a fair and equitable gaming environment for all players. To that end, the following conduct is strictly prohibited:
6.1 Prohibited Activities
- Playing games using bots, automated software, or artificial intelligence.
- Colluding or conspiring with other players to cheat.
- Deliberately exploiting any system error or bug for personal gain.
- Using the platform for money laundering or transactions involving illicit funds.
- Conducting transactions using a third party's funds or payment methods.
- Harassing, threatening, or abusing other players or staff.
- Attempting to hack any system of the platform or gain unauthorized access.
6.2 Policy on System Errors
4g99 reserves the right to correct any winnings, bonuses, or balances displayed incorrectly due to a technical error or fault. In such situations, the incorrect amount may be forfeited.
6.3 Fair Play Guarantee
All games on 4g99 are sourced from established software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt, and others). These providers use certified Random Number Generator (RNG) technology, which ensures impartial and fair outcomes.
Account Suspension and Closure
7.1 Closure by 4g99
4g99 may temporarily suspend or permanently close an account without prior notice for any of the following reasons:
- Breach of these Terms.
- Fraudulent or suspicious activity.
- Registration using false information.
- Operating multiple accounts.
- Failure to pass age or identity verification.
- Violation of any applicable law.
7.2 Closure by the Player
You may close your account at any time by contacting the support team. Any available balance is withdrawable before the account is closed; however, any bonus funds with unmet wagering requirements will be forfeited.
7.3 Voluntary Self-Exclusion
As part of our responsible gaming policy, you can exclude yourself from the platform for a set period of time. Please visit our Responsible Gaming section to learn more about this option.
Responsible Gaming
4g99 believes that gaming is a form of entertainment and should remain enjoyable. The platform never encourages excessive play.
- Only play with money you can afford to lose.
- Never consider gaming a source of income.
- Take regular breaks and set time limits.
- Avoid gaming when you are stressed or feeling low.
- Contact us whenever you need — we can help with deposit limits, temporary breaks, or self-exclusion.
For detailed information and support on responsible gaming, visit our Responsible Gaming page.
Remember: This platform is for users aged 21 and above only. If gaming feels problematic, please seek professional support.
Intellectual Property
All content on the 4g99 platform — logos, trademarks, designs, graphics, text, software code, and databases — is the intellectual property of 4g99 or applicable third parties. These assets are protected by copyright and trademark law.
- Reproducing, distributing, or using any content from the platform for commercial purposes without prior written permission is prohibited.
- Reverse engineering or decompiling game software is strictly unauthorized.
- Reading and using platform content for personal, non-commercial purposes is generally permitted.
Limitation of Liability
The 4g99 platform provides services on an "as is" basis. 4g99 holds no liability in the following cases:
- Loss caused by technical issues, server outages, or disruption of internet connectivity.
- Loss arising from issues with third-party software or payment gateways.
- Player loss resulting from unintentional or unexpected technical errors.
- External cyberattacks or unforeseen third-party interference.
4g99 always strives to ensure uninterrupted service, however the service may temporarily be unavailable due to technical reasons.
Privacy Policy
4g99's complete policy on the collection, processing, and protection of your personal information is discussed in detail in our separate Privacy Policy document. The Privacy Policy is an integral part of these terms and both documents should be read together.
In brief, 4g99 uses your information for: account management, identity verification, payment processing, fraud prevention, and compliance with applicable laws.
Changes to Terms
4g99 reserves the right to review and update these terms at any time. In the case of significant changes:
- Changes will be published on this page with a "last updated" date.
- You may be notified of significant changes via your registered email or platform notifications.
- Continuing to use the platform after changes constitutes agreement to the new terms.
- If you do not agree to the new terms, you have the right to close your account.
Contact & Support
For questions, complaints, or clarification on any matter in these terms, please contact the 4g99 support team:
- Email: [email protected]
- Live Chat: Available on the platform 24/7 in Bengali and English.
Our support team is always here for you. We are ready to help resolve any uncertainty related to the terms.
By reading these terms and using the 4g99 platform, you confirm that you have understood all provisions of this document and have given your full consent. 4g99's goal is to ensure your gaming experience is always enjoyable and safe.
Ready to play at 4g99?
Once you have finished reading the terms, log in and start your gaming journey.