Your Privacy Is Our Priority

2.1 Service Delivery and Operation

We use your personal information to create, verify, and manage your account. This includes the login process, processing deposit and withdrawal transactions, and distributing bonuses and rewards. This information is essential to ensuring proper service.

2.2 Security and Fraud Prevention

We analyse your information to maintain platform security and verify authorised transactions. Suspicious activity is detected and immediate action is taken. This helps protect your account and funds.

2.3 Ensuring Responsible Gaming

By analysing your playing patterns, we take necessary steps to ensure responsible gaming practices. If a tendency toward excessive gambling is detected, we may offer you support. For more details, visit our Responsible Gaming page.

2.4 Customer Support

We use your communication history and account information to answer your questions and complaints and to resolve technical issues. Our support team is available 24/7 in Bengali and English.

2.5 Service Improvement

We continuously improve the platform experience through anonymous statistical analysis. No personally identifiable information is used in this analysis.

3.1 What Are Cookies

Cookies are small text files stored on your device. 4g99 uses cookies that are essential to operating the platform. These cookies remember your login state, keep your session secure, and ensure platform functionality.

3.2 Types of Cookies

• Essential Cookies: Required for the platform to function properly; these cannot be disabled.
• Functionality Cookies: Remember your preferences and settings, such as language selection.
• Analytics Cookies: Anonymously analyse usage patterns to help improve the service.
• Security Cookies: Used to detect and prevent fraud.

3.3 Cookie Controls

You can disable cookies from your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly.

4.1 Payment Processors

To complete transactions, we share necessary financial information with payment service providers such as bKash, Nagad, and Rocket. These payment processors follow their own privacy policies.

4.2 Technology Partners

We use the services of trusted technology partners to operate the platform. These partners access information solely to provide services on our behalf and may not use it for any other purpose.

4.3 Legal Obligations

We may be required to disclose information to comply with court orders, legal processes, or legitimate requests from competent authorities. In such cases, we never go beyond what is legally required.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may form part of the transferred assets. In such cases, the new owner will also be bound to comply with the terms of this Privacy Policy.

6.1 Active Accounts

We retain your information for as long as your account remains active. Even after an account is closed, some information may be retained for a set period to meet legal and regulatory requirements.

6.2 Financial Transaction Records

Financial transaction records are retained for the period required under applicable laws and regulations. These records help verify your account history and assist in resolving disputes.

6.3 Data Deletion

At the end of the retention period, we securely delete or anonymise your information. If you wish to request deletion of your information, please contact our support team.

4g99 services are intended only for those aged 21 and above. We do not knowingly collect any information from minors. An age verification process is followed at the time of account registration.

If we become aware that information from a minor has been collected, we will immediately close that account and delete the information. If you believe a minor is using our platform, please contact our support team.

9.1 Notice of Changes

4g99 may update this Privacy Policy from time to time. If any significant changes are made, we will post a notice on the platform or inform you at your registered email address.

9.2 Continued Use After Changes

If you continue to use our Services after this Policy has been changed, you will be considered to have accepted the terms of the updated Policy. If you do not agree with the changes, please stop using our Services.

9.3 Last Updated

The latest version of this Privacy Policy will always be available on the 4g99.lat/privacy-policy page. Visit this page regularly to stay informed about updates.

10.1 Privacy Requests

To exercise your information rights or for any privacy-related questions, please contact our support team. We will endeavour to respond to your request as quickly as possible.